About CleanERP

We’re a specialist, Australian-based team obsessed with one thing: helping cleaning companies run smoother, smarter and more profitably.

Meet Our Team

Industry experts dedicated to your success

Mark Fermor

Managing Director

With almost 30 years’ experience selling and implementing ERP systems – including 18 years focused on the cleaning industry – Mark personally oversees every project from initial conversation through to go-live and beyond. He still supports many of his very first customers today, and proudly calls them friends.

Kaylene Ward

ERP Optimisation Strategist

With a career spent in finance, Kaylene joined the industry in 2015 to lead major ERP implementations for one of Australia’s largest contract cleaners. Her rare end-to-end knowledge of operations, payroll and finance allows her to guide clients personally through every stage – delivering ongoing system improvements and optimisations rather than simple software swaps. Clients love her hands-on approach and the genuine business results she consistently achieves.

Louise Darragh

Implementation Consultant

With nearly 30 years’ hands-on experience in finance and payroll departments, Louise is the go-to expert for untangling messy accounts, spotting errors others miss, and building clean, insightful structures that actually drive better business decisions. Her deep knowledge of legacy finance and payroll systems enables fast, low-stress conversions – turning complex data migrations into smooth, rapid wins for clients.

Jack How

Support Consultant

A finance student currently completing his degree, Jack is putting his studies straight into action as our Support Consultant. He monitors client systems, resolves issues promptly and escalates complex queries with clear insight – all while building the deep product knowledge that will see him step up to full Implementation Consultant very soon. Fresh energy, sharp mind and a genuine commitment to getting things right for every client.

Our Consulting Process

Continuity is everything when changing systems. With us, you work with the same person who will see your project through – from the very first conversation to go-live and beyond. No salespeople who disappear after the contract is signed.

Consulting-led, not sales-driven

Understand

We begin by deeply understanding your business operations, challenges, and goals. Our consultants take the time to learn about your unique workflows, team structure, and growth objectives.

Through comprehensive discovery sessions, we identify pain points and opportunities for improvement across your finance, payroll, and site management processes.

Cleaning businesses are similir, but not always the same, and we recognise this. Our approach is tailored to your specific needs, not a one-size-fits-all solution.

Implement

Once we fully understand your operation, the CleanERP team designs and delivers a tailored solution that fits the way you actually work. Our implementation process is structured yet flexible, with minimal disruption to your day-to-day business.

We don’t just install new software — we review and improve your payroll processes, reporting, rostering, invoicing and other workflows to make them simpler, faster and more accurate.

Your dedicated CleanERP consultant configures the system, migrates your data securely, delivers hands-on training, and stays with you until everything is running smoothly and your team is confident.

Improve

Our support doesn’t stop at go-live. The CleanERP team stays with you for the long haul, continually optimising your systems and processes to drive greater efficiency and growth.

With regular check-ins, detailed performance reviews and proactive recommendations, we help you unlock advanced features, streamline payroll and operations, sharpen reporting and adapt quickly to whatever your business throws at you.

Ongoing training, hands-on guidance and genuine partnership mean you’ll always get maximum value from your investment — year after year.

Why Our Approach Works

We’re a small, specialised niche team that lives and breathes the cleaning industry every day. When you choose CleanERP you deal directly with genuine experts who understand your challenges — no layers of account managers, no offshore support teams, and none of the hidden overheads you pay for with the big corporate vendors.

If you want to work with a multinational giant, be prepared to fund the CEO’s private-jet bill. With us, every dollar you invest goes straight into real results for your business.

We’re here for long-term partnership and friendships, not quick transactions. Your success is our success.

Ready to Work Together?

Let's discuss how CleanERP can transform your cleaning business operations.

Get In Touch